Welcome to the new standard in customer service

Tidio offers both free and paid plans, making it accessible to businesses of all sizes. At Tidio, every user can use the basic version for free, which is free forever. When you register your Tidio account, you receive a free 7-day trial of the paid plans, allowing you to test out all paid features before deciding whether to subscribe or downgrade to the free version. The free plan includes up to 10 live chat operators, 50 conversations per month, and chatbot flows that can serve up to 100 unique monthly visitors. However, advanced features such as AI-powered chatbots, automation, and premium integrations require a paid subscription. Tidio’s pricing is flexible, offering different tiers to accommodate various business needs, with paid plans unlocking enhanced customer support capabilities for improved efficiency and scalability.

As an all-in-one customer support software suite, Tidio provides a help desk with features such as advanced ticket filtering, ticket priority management, automated ticket routing, and the option to turn conversations into tickets, among others.

Yes, Tidio provides a chatbot for customer support and engagement in two forms. The first are chat automations, aka Flows. Tidio’s Flows chatbot builder lets you automatically deal with incoming questions, recover carts, cross-sell, generate scarcity & urgency, and manage post-purchase processes automatically. The other is a conversational AI chatbot, or—more specifically—an AI agent called Lyro. Lyro is capable of automatically resolving up to 67% of incoming issues.

Tidio’s chatbot features come in two versions: Flows, which enable you to automate responses and actions, and Lyro, an AI agent for customer support. Flows is more of a rules-based chatbot, whereas Lyro is a conversational AI agent and chatbot capable of generating truthful responses grounded in your knowledge base content and FAQs.

Tidio originally established itself as a live chat software provider, later expanding into customer support software and agentic AI customer service. Tidio’s live chat feature enables businesses to increase engagement, improve customer satisfaction, and generate leads by providing human interaction. Additionally, see the WordPress live chat plugin and Shopify live chat plugin for easy integration.

Yes, you can connect multiple email mailboxes to Tidio and manage all your email communications through a single platform. You can receive and answer emails directly from the Inbox > Tickets section of your Tidio panel.